— CORONAVIRUS RESPONSE UPDATES —
Please check back often. Adjustments can be frequent.
April 2, 2020
At Cotterman, we are monitoring the evolving situation with the coronavirus (COVID-19) and its potential impact on our business operations and those of our customers and suppliers.
Our focus is the health and safety of our employees – this is paramount. We are also very concerned with the well-being of the communities in which we operate and that of our customers and suppliers and their employees.
Until this time, many customers have requested that we stay open to supply them. However, we have now decided to temporarily suspend manufacturing operations at our four plants (MI, GA, TX, and CA), effective at the end of business Friday, April 3. The initial period of suspension is until Monday, April 20.
We are working at contacting customers one-by-one to inform them of this decision and advise them regarding the status of open orders and new orders they wish to place. Our customer response has been 100% supportive and for this we are grateful.
Since the onset of the pandemic, we have worked hard to ensure our employees’ health and safety, taking measures above and beyond the recommendations of the Centers for Disease Control and Prevention (CDC) as well following the more stringent guidance of the World Health Organization (WHO), in our effort to continue to serve those customers for whom our ladders and other products are essential to their support of our nation’s critical infrastructure.
However, the recent exponential growth rate of the COVID‑19 pandemic, combined with the national critical shortage of medical supplies, staff and hospital beds, has increased the health risk of operation greatly, making continued operation inadvisable in the light of our concern for our employees and their families.
We believe that the best way to sustain our employees’ health and safety and their livelihood, and to maintain our ability to serve our customers, is to suspend our manufacturing operations and place those employees who are unable to work remotely on paid leave.
Our administrative sales, purchasing, transportation and other commercial functions will continue to operate, with employees working from home.
For customers, suppliers and others doing business with us: You can continue to reach us and your usual contact person or persons through the normal channels of telephone, email and fax.
All products that are ready to ship and with transportation managed by Cotterman will ship by end of day, Friday, April 3. We will contact those customers who manage their own transportation to make pick-up appointments for shipments that are completed as of Friday, understanding that those appointments may occur next week.
If you need ladders or any of other products, please continue to place orders through your normal means. Your sales or customer representative will confirm receipt of your order and provide guidance on expected shipment. Please contact them if you any questions, concerns or issues regarding open orders or orders you wish to place.
We will contact suppliers to determine the status of inbound shipments and make delivery appointments for those shipments, or if not possible, make arrangements for mutually agreeable diversion.
Thank you in advance for your understanding in this time of National Public Health Emergency. We are fortunate that our company is financially strong and able to take these steps immediately. We strongly believe that our actions are best for our employees, our customers, our suppliers and our communities and the nation.
To all those with whom we do business: We hope you are safe and that you take all necessary precautions to prevent acquiring or spreading COVID-19.
We hope this temporary suspension of manufacturing operations will be short. We will continue to update this page frequently, in the light of the rapidly changing circumstances. If you have any questions, concerns or issues, please engage your normal Cotterman point of contact by phone e-mail or fax and we will work together to resolve any uncertainty as best that we can.